At Saturday Smack, we stand behind the quality of our products and want to ensure you’re completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help. Please review our refund policy below.
To be eligible for a refund, your item must meet the following conditions:
The item must be unused and in the same condition that you received it.
The item must be returned in its original packaging.
The return request must be made within 30 days of the original purchase date.
Certain types of merchandise, such as custom or personalized items, are not eligible for returns or refunds unless they are defective or damaged.
Initiate a Return: Contact us at support@saturdaysmack.com with your order number and a brief description of the issue. Our team will review your request and provide instructions for returning the item.
Return the Item: Once your return request is approved, you will be responsible for shipping the item back to us. Please ensure the item is securely packaged and include a copy of the order confirmation or receipt.
Inspecting the Item: After we receive your returned item, we will inspect it to ensure it meets our refund eligibility criteria. We will notify you once your return has been received and processed.
Refund Approval: If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take 5-7 business days for the refund to appear on your account, depending on your payment provider.
If you haven’t received a refund after 7 business days, please:
Check your bank account or credit card statement again.
Contact your bank or credit card company, as processing times may vary.
If you’ve done all of this and still haven’t received your refund, please contact us at support@saturdaysmack.com for further assistance.
We only replace items if they are defective, damaged, or the wrong item was shipped. If you need an exchange for a faulty or incorrect product, please contact us at support@saturdaysmack.com.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to a mistake on our part (e.g., defective or incorrect items).
The following items are not eligible for return or refund:
Custom or personalized items
Gift cards
Sale or clearance items
If you have any questions or need assistance with a return or refund, don’t hesitate to reach out to us at info@saturdaysmack.com or call +1-205-247-6154. We’re here to help and ensure you have the best possible shopping experience with Saturday Smack.
Interested in carrying Saturday Smack products in your store or stocking up for your next big event? You're in the right place!
We proudly offer wholesale pricing on our gamey fan-favorite items — including our signature plastic shakers and more. Whether you're a retailer, school, event organizer, or team supplier, Saturday Smack can help you bring the energy to your crowd.
Fill out the form below and our team will get back to you within 1–2 business days with pricing, bulk order options, and more details.
Let’s get loud together — wholesale style!