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Refund policy

Need help with a return, refund, or damaged item? Send a request through our contact form or call 205-247-6154. Include your order number and a brief description of the issue.

Return eligibility

  • Request your return within 30 days of the original purchase date.
  • Items must be unused, in the same condition you received them, and in their original packaging.
  • Custom or personalized items are not eligible for returns or refunds unless defective or damaged.

How to request a return

  1. Contact us first. Use our contact form with your order number and reason for the request. We will review it and provide return instructions.
  2. Wait for approval and instructions. Securely package the approved return and include a copy of your order confirmation or receipt.
  3. Send the item back. For ordinary returns, you purchase the return postage. That postage will not be deducted again from your refund.
  4. Return inspection. We will inspect the returned item and notify you when it has been received and processed.

Refunds

If approved, your refund will be issued to your original payment method. It may take 5–7 business days to appear in your account, depending on your payment provider.

If you have not received an approved refund after 7 business days, check your bank or credit card statement and contact your payment provider. If you still need help, contact Saturday Smack or call 205-247-6154.

Damaged, defective, or incorrect items

We replace items only if they are defective, damaged, or the wrong item was shipped. Contact us with your order number and a description of the issue before arranging a return. Return shipping costs are not your responsibility when the return is due to our mistake, such as a defective or incorrect item; we will provide instructions.

Shipping costs

Original shipping charges are non-refundable. For ordinary returns, the customer buys return postage; there is no second postage deduction from the refund. See the exception above for returns due to our mistake.

Non-returnable items

  • Custom or personalized items, except when defective or damaged
  • Gift cards
  • Sale or clearance items

Related information

Shipping policy · Contact form · 205-247-6154